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Ukiyo Swim School – Quick GuideYour place in the pool starts here.

Welcome to Ukiyo Swim School

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We’re a commitment-based swim school built on consistency, clarity, and mutual respect.

We believe that great swimming comes from strong habits — and habits come from showing up, making good choices, and engaging in structured, guided learning.

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Each lesson time is a dedicated appointment in your instructor’s schedule, designed to support steady progress and focused teaching.

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Monthly Structure – Not Term-Based

We operate month to month — offering manageable payments and the flexibility to choose from our available plans each month.

  • No long-term contracts

  • No random cancellations

  • Your payment reserves your time — and we stick to it!

Lesson Types

  • Private (1:1)

  • Semi-Private (2:1 – siblings or friends)

  • Group (Min 3 / Max 4 in recreational pool, Min 4 in Olympic pool)

  • Lesson Duration: 30 or 45 minutes

  • Trial/Assessment: 30 min lesson + 45 min pool entry

Pool Entry Time:

  • Private / Semi / Group / Baby = 75 min

  • Trials = 45 min

  • Extra pool time = 0.60 PLN/min

Payment Commitment – One Rule: Pay First

  • By making a payment, you agree to waive your EU consumer withdrawal rights once your selected plan is active and the month begins (per EU law for rendered services).

  • Once paid, your plan is confirmed and your instructor begins preparing your lessons.

  • All reschedule, refund, and makeup policies depend on the plan and lesson type you selected.

Booking Options by Plan

1. Fixed Monthly Plan

  • Guaranteed specific day and time reserved weekly

  • Private/Semi-Private: reschedule available via makeup token

  • Group: Guaranteed group place – no makeups or cancellations

  • Packages (Punch Passes) are added to your iClassPro portal 7 days before the start of a new month

  • Payment for your selected package is due by 6:00 PM on the last working weekday of the current month

  • If payment is not received before the deadline, this is taken as notification that you do not wish to continue lessons into the following month

Your spot is secured monthly. Skipping a month = loss of place (unless during school holidays)

Switching to Pay-As-You-Go may result in losing your preferred time slot

2. Pay-As-You-Go Plan

  • Purchase 1–8 lessons, valid for 28 days

  • This plan is available via our ProShop on registered accounts only

  • Refunds only for unused, unbooked lessons within 14 days

  • Once booked, lessons are non-refundable

  • Private/Semi-Private: reschedule allowed with minimum 48 hours' notice (valid for 7 days)

  • Group: no reschedules or cancellations

Waiting List

  • See a time slot or group you'd love to join? Add your child to our iClassPro waiting list.

  • We may be able to create a new group based on similar age or level.

  • We’ll do our best to find space.

Rescheduling Rules (Private & Semi-Private)

Fixed Monthly Plan:

  • Minimum 48 hours' notice = makeup token issued

  • Token must be used by the end of the following calendar month

  • Token cannot be used for your original weekly time slot

  • Using the token requires continued participation in the monthly plan

  • Illness = same rule applies (minimum 2 hours' notice)​

Semi-Private – Details:

  • If one student is absent, the other receives a private lesson

  • The absent student may:

  • Request a makeup token for a private lesson (at additional cost)

  • Join one of our scheduled group lessons

Group Lessons

  • No reschedules, cancellations, or makeups

  • We appreciate early notice for illness, but due to the fixed structure, we do not offer credits or replacements

  • Regular absence or no communication may result in losing your place

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Frequent failure to attend scheduled lessons may result in the loss of your place. Ukiyo Swim School reserves the right to discontinue services for students who repeatedly do not show up or fail to commit to regular attendance.

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Makeup Tokens (Private/Semi Only)

  • Issued only with on-time notification to reschedule

  • Valid until the end of the following month

  • Not valid for your usual weekly time

  • One-time use only - once re-booked no further tokens will be offered

  • Not issued if the lesson was already paid for with a token

  • Tokens expire if you leave the swim school

  • Non-refundable and non-transferable

Refund Summary

Fixed Monthly Plan

  • Refund Available: Yes (14-day EU right before month begins)

  • Condition: No refund after the month starts

Pay-As-You-Go

  • Refund Available: Yes (unused, unbooked lessons within 14 days)

  • Condition: No refund once booked

Group Lessons

  • Refund Available: No

  • Condition: Payment secures your spot

Refunds are subject

  • to a 25 PLN admin fee

  • Medical cases may be credited, not refunded

Instructor Absence

  • We will arrange a substitute when possible

  • If not, a lesson credit will be issued

  • Pool access remains available during your scheduled time

Late Arrival

  • Group: More than 10 minutes late = interruption of group dynamics 

    • You may swim using our ticket, but will be refused to join your group​

  • Private/Semi: Join for remaining time only

  • Lessons are not extended for lateness​​

What to Bring

  • Proper swimwear (no board shorts)

  • Swim cap (required for long hair)

  • Goggles

  • Towel + flip-flops

  • Babies: disposable plus reusable swim nappy

  • No outdoor shoes beyond reception

iClassPro Portal

  • Create or update your account

  • Book & pay for lessons

  • Purchase punch passes

  • Track your child’s progress

  • Report absences / request changes

  • Payment methods: BLIK, Revolut, card, transfer, or cash envelope

Location & Entry Process

  • Wodny Park – Dominika Merliniego 4, Warsaw

  • All students must check in with reception before pool entry (even with a Multisport card)

  • Say: “Swimming lesson at Ukiyo Swim School”

  • Provide student’s full name, lesson time, type, and instructor name

  • Trial = 45 min pool entry

  • All other lessons = 75 min pool entry

  • Parent Exit Pass = 20 min (available at reception)

  • Family changing room access: Ask at reception

Final Notes

  • Lessons are monthly, not term-based

  • Booking confirms a shared commitment to consistent learning and respectful communication

  • Our policies help ensure a smooth experience for all families

  • You agree to these terms by booking

  • Repeated absence or policy violations = loss of place

Data Privacy & GDPR

Ukiyo Swim School complies with the EU’s GDPR regulations.Your personal data is securely stored in iClassPro and only used for lesson registration, communication, and attendance tracking.

We never share or sell your information

You can access, correct, or delete your data at any time

Request to delete an iClassPro account is granted upon final payment transaction completion (usually up to 3 weeks after online payment)

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